Terms & Policies

Key definitions

Eligibility & account registration

• Provide accurate, complete and current information when registering, and keep it updated.
• You must be legally capable of entering a binding agreement. Unless a different age is legally required, users must be at least 18 years old.
• You are responsible for keeping your username, password, API credentials and recovery information confidential.
• You are responsible for all activity through your account unless you can show unauthorized access not caused by your own negligence.
• Don't sell, rent, transfer or share your account unless Elite SMM has expressly permitted it.
• Creating additional accounts to bypass a restriction, suspension or other enforcement action is prohibited.

Nature of our services

Elite SMM provides a range of digital marketing, promotional, advertising, traffic, audience-building and social-media-related services. The exact delivery method depends on the individual Service you select and is described in the relevant Service information.

Depending on the Service, delivery may involve promotional campaigns, advertising, platform-native promotional methods, audience-building, traffic, third-party delivery providers, automated or system-assisted processes, or other delivery methods appropriate to that Service. Where a Service description specifies a particular method or quality, that description governs. Services are intended to provide promotional and marketing benefits; unless a specific Service expressly states otherwise, we do not guarantee that delivered results will produce sales, conversions, lasting engagement or any particular business outcome.

Always review the individual Service description before ordering — including its delivery method, quality indicators, limits, minimums, maximums, speed estimates, refill terms and any other applicable conditions. These Service-specific details form part of the applicable Service terms.

Service information, pricing & availability

• Prices may change at any time. A price change doesn't retroactively change the price of an order already accepted by the system.
• Service names, descriptions, minimums, maximums, delivery methods, refill periods and availability may be changed, replaced, paused or discontinued.
• We may substitute a substantially similar delivery method or Service type where reasonably necessary to complete an order, keeping it consistent with the order's intended purpose.
• Delivery times, start times, speed and progress estimates are estimates unless a Service explicitly states a guaranteed timeframe.
• Availability may depend on third-party platforms, network conditions, provider capacity and other factors outside our control.

Order placement rules

• You are solely responsible for checking the Service ID, link, username, quantity, target and all other details before submitting.
• Don't order for a private, restricted, deleted, inaccessible or otherwise incompatible account or page unless the Service explicitly supports it.
• After placing an order, don't change the username, link, privacy status, destination or page ownership required for delivery.
• Don't delete or disable the target page, post, video, account or content while an order is processing.
• Don't place duplicate or overlapping orders for the same target while an earlier order is still processing, unless the Service permits it.
• If multiple providers or panels are used for the same target, delivery tracking may become inaccurate and the order may lose eligibility for cancellation, refill or refund.
• If an order appears to be dropping or under-delivering, don't immediately place another order on the same target — allow the original to reach a final status or contact support.

Start count, completion & tracking

The system may record the relevant Start Count when an order is created; completion is determined using the system's delivery data and the quantity requested. Changes in the target's total count from organic activity, other providers, existing followers or platform adjustments are not automatically treated as incomplete delivery.

Once an order is marked Completed, it is considered fully delivered for the quantity ordered unless the applicable Service specifically provides a separate refill or guarantee. We cannot be responsible for proving which source caused a later increase or decrease in a target's metric.

Partial, cancelled & failed orders

If we can't deliver the full quantity, the system may mark the order Partial or another appropriate final status, and where applicable the undelivered portion may be returned as account credit based on the actual undelivered quantity. An order may be cancelled where delivery can't reasonably proceed; a cancellation doesn't necessarily create a cash refund — the refund method is governed by the Refund Policy. Orders may fail due to incorrect links, private or restricted targets, deleted content, changed usernames, platform restrictions or third-party outages.

Refill & drop policy

• A refill is available only when the purchased Service explicitly includes a refill or guarantee period. A Service without a refill guarantee doesn't become refillable merely because a drop occurs.
• The refill period begins and ends according to the specific Service description.
• Refill requests may be rejected where the drop occurred before the original order, the target was changed, another provider was used, or the Service's refill conditions weren't followed.
• If a target is deleted, made private, renamed, restricted or otherwise made inaccessible, refill eligibility may be lost.
• After completion, a later decrease from platform removals, moderation, algorithmic changes or organic fluctuation is not automatically refundable or refillable.
• Pre-existing metrics aren't covered by a newly purchased refill guarantee unless the Service description says otherwise.

Drip feed & scheduled delivery

• Where Drip Feed is available, follow the Service's stated maximum quantity, number of runs, interval and minimum timing requirements.
• The total from Quantity × Runs must not exceed the Service's stated maximum.
• Intervals shorter than the Service's required start time may cause overlapping or inaccurate delivery and may remove refund/refill eligibility.
• Drip Feed availability and compatibility with API, Mass Order or other features depend on the individual Service description.

Deposits

• Deposits are generally non-refundable after successful processing.
• An approved deposit refund, where legally and operationally permitted, may be issued to the original payment method or, at our discretion, as account credit.
• Refunds may be restricted where the transaction is associated with fraud, abuse, chargeback activity, policy violations or unauthorized payment use.

Order cancellations

• Orders are generally final once processing has started.
• Cancellation isn't guaranteed after an order has been submitted or processing has begun.
• A cancellation request may be considered where the system or Service permits it, but approval isn't automatic.
• Completed orders aren't eligible for cancellation.

Refund eligibility

How to request a refund

Refund requests must be submitted through official Elite SMM support channels and should include the relevant order ID or transaction reference, the reason for the request, and any supporting information reasonably required to review the case. Approved refunds may be credited to your account balance unless another method is expressly approved. Where a refund is returned to a payment method, processing time may depend on the payment provider or financial institution.

Chargebacks & payment disputes

If you believe a payment or order is incorrect, contact Elite SMM support before initiating a chargeback or payment dispute so the issue can be reviewed. Unauthorized chargebacks, fraudulent disputes or payment reversals may result in suspension or termination of the account, cancellation of pending orders, restriction of future purchases and recovery of amounts legitimately owed, subject to applicable law. Nothing in this section removes rights that can't lawfully be waived under applicable consumer or payment laws.

Grounds for suspension or termination

• Violation of these Terms or Service-specific rules.
• Fraud, unauthorized payments, chargeback abuse or suspicious activity.
• Abusive or threatening conduct toward staff or other users.
• Attempts to compromise, overload, scrape or interfere with the platform.
• Use of multiple accounts to bypass a restriction or suspension.
• Illegal, deceptive or harmful activity.
• Repeated misuse of refund, refill or support systems.

Where appropriate and technically feasible, we may allow a legitimate remaining balance to be used or reviewed before termination. This doesn't apply where funds are associated with fraud, unlawful activity, payment disputes or other circumstances requiring immediate restriction.

Information we may collect

• Account information such as name, email address, username and account credentials.
• Order information such as service IDs, quantities, target links, usernames, order status and support history.
• Payment and transaction information needed to process deposits and maintain financial records. Full payment-card details are handled by the relevant payment provider where applicable.
• Technical information such as IP address, browser type, device information, operating system, timestamps and security logs.
• Information you voluntarily provide through support tickets, emails, forms or other communications.

Why we use information

• To create and manage accounts, process orders and provide Services.
• To process, verify and reconcile payments.
• To prevent fraud, abuse, unauthorized access and security incidents.
• To provide customer support and resolve disputes.
• To maintain system logs and improve platform reliability.
• To communicate important service, account and policy information, and marketing where permitted and where a lawful basis exists.

Data sharing, retention & security

We may share information with vendors and service providers where reasonably necessary to operate Elite SMM — including hosting, payment processing, analytics, email, customer support, security and infrastructure providers. We don't sell personal information merely because it's processed by service providers. We may disclose information where required by law, legal process, fraud prevention, security needs or protection of rights and property.

We retain information for as long as reasonably necessary for the purposes described here, including legal, accounting, fraud-prevention, dispute-resolution and operational requirements. We use reasonable security measures appropriate to the nature of the information; however, no online system can be guaranteed to be completely secure.

Your privacy rights

Depending on your location and applicable law, you may have rights concerning access, correction, deletion, restriction, objection, portability, withdrawal of consent or complaint. Requests may be submitted through our official support or privacy contact channel.

Intellectual property

Elite SMM and its licensors retain all rights in the website, software, design system, branding, logos, text, graphics, databases, code and documentation, except for content lawfully supplied by users or third parties. You may use the website and materials only for their intended purpose and in accordance with these Terms, and must not copy, reproduce, modify, distribute, sell, license, scrape, reverse-engineer or create derivative works from protected materials without prior written permission. Elite SMM retains all rights not expressly granted.

User content & feedback

You are responsible for content, links, usernames, account information and other materials you submit. By voluntarily providing feedback, suggestions or ideas about the Services, you grant Elite SMM permission to use that feedback for service improvement without creating an obligation to compensate you, unless otherwise agreed in writing.

Third-party platforms & services

The website may contain links or integrations to third-party websites, social-media platforms, payment providers or APIs. Elite SMM doesn't control third-party services and isn't responsible for their availability, content, security, policies or practices. Your use of third-party services is subject to that third party's own terms and policies.

Using a promotional or marketing service does not by itself mean that a social-media account, page, video, post or channel will be restricted or suspended. However, third-party platforms such as Instagram, Facebook, YouTube, TikTok and X independently control their own policies, algorithms, moderation and account enforcement, and may take action at their discretion. For that reason, Elite SMM cannot guarantee that a third-party platform will preserve metrics, reach, account status, monetization or content visibility, and Elite SMM is not responsible for actions independently taken by a third-party platform. You remain responsible for ensuring your use of the Services is permitted by the applicable platform and by the laws that apply to you.

Availability & force majeure

We aim to keep the platform available, but continuous availability isn't guaranteed. Services may be interrupted for maintenance, upgrades, security measures, provider changes, technical failures or circumstances outside our reasonable control. Elite SMM isn't responsible for delays or failures caused by events outside our reasonable control, including third-party platform outages, internet or infrastructure failures, payment-provider issues, government actions, natural disasters, labor disruptions or cyber incidents affecting external providers.

Disclaimer of warranties

To the maximum extent permitted by applicable law, the Services are provided on an "as available" and "as is" basis. We don't guarantee uninterrupted availability, specific delivery times, permanent retention of metrics, organic engagement, revenue, conversions, account growth, platform approval or any particular business outcome. Service descriptions and delivery estimates are provided in good faith and should be treated as operational estimates unless a specific Service expressly states otherwise.

Limitation of liability

To the maximum extent permitted by applicable law, Elite SMM won't be liable for indirect, incidental, special, consequential, punitive or business losses arising from use of the Services, including loss of profits, revenue, reputation, data, audience, account access or expected business opportunities. Elite SMM isn't liable for actions taken by third-party platforms against a user's account, content or metrics. Nothing in these Terms excludes or limits liability that can't lawfully be excluded or limited under applicable law.

Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold Elite SMM and its officers, employees, contractors and service providers harmless from claims, losses, damages, liabilities, costs and reasonable expenses arising from your unlawful use of the Services, violation of these Terms, infringement of third-party rights, fraudulent activity or misuse of the platform.

Communications

We may contact you using the email address or other contact details associated with your account for transactional messages, security alerts, service updates, support matters and policy changes. Where permitted by law you may also receive promotional communications, which should include an opt-out where legally required. Transactional and security communications may continue even if you opt out of marketing.

Changes, severability & entire agreement

Elite SMM may update, modify, add or remove provisions of these Terms as the Services, technology, legal requirements or business operations change. The updated version will be published on the website with a revised "Last Updated" date and, unless applicable law requires otherwise, becomes effective when published. You are responsible for reviewing the latest version before continuing to use the Services.

If any provision is found invalid, unlawful or unenforceable, it will be interpreted or limited to the minimum extent necessary and the remaining provisions continue in effect. These Terms, together with the Privacy Policy, Cookie Policy, Refund Policy and any Service-specific conditions displayed on the website, constitute the agreement governing your use of the Services, except where a written agreement signed by authorized representatives states otherwise.